Delete or Deactivate Your Account

1. In the App

The fastest way, and the one we recommend:

• Open the OloTree app and sign in.
• Go to Profile → Deactivate or delete account.
• Choose Deactivate my account or Delete my account.
• Confirm with your password.

Principals also see Deactivate my school and Delete my school there.

2. If You Cannot Sign In

Email privacy@olotree.comfrom the address on your account, with your name and your school's name. We will verify it is you and complete the request within 30 days.

3. What Happens

Deactivate (hold)

• You are signed out and your account is hidden.
• Nothing is deleted.
• Sign in again and confirm to reactivate everything.

Delete my account

• The account is locked at once and permanently erased after 30 days.
• Sign in and confirm within 30 days to cancel.
• Erased: your name, email, password, notification settings, your children's profiles, progress and diary status.
• Kept, without your name: content the school owns, such as diary posts you wrote as a teacher.

Delete my school (principal)

• The school is locked at once for everyone and permanently erased after 30 days.
• Erased: classes, diary, exam schedules, announcements, invites and staff accounts.
• Parents keep their own accounts and children; only the school link is removed.
• Signing in as the principal and confirming within 30 days restores it.
• If you are the only principal and delete your own account, the school is deleted with it.

4. Automatic Deletion

Separately from any request, a class's diary, comments, seen / done status, announcements and exam schedules are deleted one month after the class's school year ends. See our Privacy Policy for details.